Refund & Replacement Policy – Niavaran Restaurant
At Niavaran Restaurant, we are committed to providing high-quality food and exceptional service. To maintain fairness and food safety, the following refund and replacement terms apply:
- Order Cancellation
- Cancellation is only allowed within 3 minutes of placing the order.
- Once food preparation has started or the order is dispatched, it cannot be canceled.
- Catering/event orders require 24 hours’ notice for cancellation.
- Refund Eligibility
Refunds are only applicable for:
- Wrong item delivered
- Missing items
- Badly damaged packaging on arrival
- Spoiled food (reported within 15 minutes with photo/video proof)
Refunds are not provided for:
- Taste preference
- Customer not answering calls
- Incorrect address provided
- Traffic or weather-related delays
- Replacement Policy
If a valid issue is reported, Niavaran may offer:
- Replacement of the same dish
- Credit voucher for next order
- Partial or full refund (case-by-case)
- No-Show or Unreachable Customer
If the rider cannot reach the customer for 10 minutes, the order may be marked as completed without eligibility for a refund.
